Vision Premier®

Account Login

Frequently Asked Questions

Got a question? We’re here to help. Take a look at our Frequently Asked Questions below.

No Credit Check and Guaranteed Approval*

The Vision Card makes it easy for me to pay my bills online and manage my money with free online account statements. Tom – Jackson, MS

Account Security Questions

What do I do if my card is lost or stolen?: Call Vision Card customer service immediately at 1-866-701-9202 to report your lost or stolen card. We will cancel your card and issue a new one to you within 7-10 days.
What if I detect suspicious activity or transactions I did not authorize?: Log in to your Vision Card account to check transactions made. If you see anything suspicious, please call Vision Card customer service immediately at 1-866-701-9202 and a representative will help you.
What if I forget my PIN or suspect someone else knows it?: Keep your PIN a secret. Never share it with anyone. If you have forgotten your PIN or think someone else might be using it, please call us at 1-866-701-9202 to have a new PIN issued.

* Obtaining Your Card: The USA PATRIOT Act is a federal law that requires all financial institutions to obtain, verify and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth and other information that will allow us to reasonably identify you. We may also ask to see your driver's license or other identifying documents at any time. "Guaranteed Approval" is contingent upon successfully passing this mandatory identification information. This Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC.

** Your Weekly Fee will be rebated the following month when you sign up for Direct Deposit and deposit a minimum of $500 per month or complete 15 or more transactions a month. Otherwise, a $0.95 Weekly Fee will be deducted from your card account each week. $0 Activation Fee with mail-in rebate. To request your Activation Fee rebate, complete the mail-in rebate form available at www.visionprepaid.com/rebate.

***Standard text message rates apply. See your carrier for details.

† Replacement Fees may apply. The Visa Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. You must notify card issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security.

†† The Bill Pay service is free if you sign up for the Vision Premier Prepaid Visa Card online at www.visionprepaid.com and your card is approved. If you signed up for the Vision Card through another promotion, fees apply to the Bill Pay service.