Vision Prepaid®

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What do I do if my Vision Visa® Prepaid Card is lost or stolen?
Rest easy. Call Vision Prepaid Card Customer Service immediately at 1-800-207-1805 to report your lost or stolen card. We will cancel your card and issue a new one to you within 7-10 days.
What if I detect suspicious activity or transactions on my Vision Visa Prepaid Card that I did not authorize?
First, log in to your Vision Prepaid Card account to see what purchases have been made. If you see anything suspicious, call Customer service immediately at 1-800-207-1805 and a representative will help you.
What if I forget my PIN or suspect someone else knows it?
Avoid this problem before it happens by keeping your PIN a secret. Never share it with anyone. If you have forgotten your PIN or think someone else might be using it, please call us at 1-800-207-1805 to have a new PIN issued.