Frequently Asked Questions

ABOUT THE VISION CARD

What is the Vision Premier^SM Prepaid Visa^® Card?

Your Vision Card is a prepaid Visa card, meaning you add cash to your card via Direct Deposit or at retail locations and you can use it to make purchases everywhere Visa debit cards are accepted. You can also pay bills and withdraw cash at millions of ATMs worldwide with the Visa^® or STAR^® brand.

How do I get started with my Vision Card?

When you receive your Vision Card, call the phone number on the card to activate it. Then you will need to add cash to your card through Direct Deposit or load cash at a retail location near you. Once your card is loaded with cash, you are ready to make purchases, pay bills, or withdraw cash at ATMs worldwide. You can also manage your account online at www.visionprepaid.com.

How long will it take to receive my Vision Card in the mail?

Your new Vision Card will arrive in the mail within 7 to 10 days after you successfully pass identification verification*. Vision Cards are mailed via USPS First Class Mail. If you do not receive your Vision Card, please call customer service at 1-800-207-1805.

What's the easiest way to keep my Vision Card loaded with cash?

The easiest way to load your Vision Card is through Direct Deposit. You can add cash to your account regularly and automatically by having all or part of your paycheck deposited directly to your Vision Card account for FREE! To sign-up for Direct Deposit, give your employer the voided check that came with your Vision Card. You can also call 1-800-207-1805 to request a new direct deposit form or click here to download a form.

Are there other ways to load cash to my Vision Card?

You can always load cash to your Vision Card instantly at over 100,000 retail locations including PreCash^® retailers, Visa ReadyLink^®, Western Union^®, MoneyGram^® ExpressPayment^®, and PayXone™ locations such as Ace Cash Express. To find a location near you click here or call 1-800-207-1805 and follow the voice prompts.

How do I make purchases with my Vision Card?

When making a purchase, select "Credit" and sign the receipt provided by the merchant. Signature transactions are free.

How can I keep track of my account?

Log in to your Vision Card account online to see your account statement and transactions for FREE. You can also sign up to receive FREE balance alerts sent to your cell phone or email. Or, you may call customer service at 1-800-207-1805. There is no charge using the automated voice response, but there is a fee when you speak to a live agent.

How can I pay bills with my Vision Card?

Bill Pay is FREE^†† online with the Click-n-Pay™ automated bill payment service. With Click-n-Pay, you can send electronic payments to thousands of billers, even if they don't accept credit cards. If you want to pay a biller that isn't listed in our database, we can send them a paper check on your behalf.

Can I save on my Weekly Fee?

Yes, when you use your Vision Card for either of the following transactions per month, your weekly fee will be refunded:
• Direct Deposit
• 15 or more transactions a month

Are there any other FREE features?

Yes. You will not be charged a fee when using your Vision Card for:

• Signature transactions
• Bill Pay^††
• Online account management
• Online monthly statements
• Text Message or email balance alerts
• Calling into our automated voice response system

What are the fees?

	Direct Deposit	Retail Load
Weekly Fee	Free	$0.95
Load Fee	Free	$5.00
Signature Transactions	Free	Free
Balance Alerts	Free	Free
Online Account Management	Free	Free
PIN Transactions (Domestic & International)	$0.95	$0.95
ATM Withdrawals (Domestic)	$1.95	$1.95

See Cardholder Agreement for a complete list of fees.

Can I add additional Vision Cards to my account?

Yes, you have the option to add one additional Vision Card for a friend or family member. This additional Vision Card will hold their own balance and is loaded only through a transfer from the primary account. Fees apply.

What if I have questions that aren't answered here?

Please visit the following web pages for more detailed information:

• Adding Cash
• Direct Deposit
• Bill Pay
• Security
• How It Works
• Sign Up for the Vision Card

Or, if you have further questions about your Vision Card or the Vision Card program, please call customer service at 1-800-207-1805.

DIRECT DEPOSIT

What is Direct Deposit?

Direct Deposit allows employers or the government to automatically deposit your pay or government benefits directly into your Vision Card account. The electronic payments are safe and secure. Payments reach your account the day the check is issued, eliminating the need for you to stand in line to cash your check.

Am I eligible for Direct Deposit?

Yes. Most employers and government benefit providers offer Direct Deposit as a method to receive your pay. Check with your employer or benefits provider. Then give them the voided check that came with your Vision Card or download the Vision Card Direct Deposit form to get started.

How do I start Direct Deposits to my Vision Card account?

First, ask your employer or benefits provider if Direct Deposit is available. Then you can either give them the voided check that came with your Vision Card, download the Direct Deposit form or call 1-800-207-1805. Generally, it takes 1-2 pay periods for your employer to start depositing your paycheck in your Vision Premier Prepaid Visa Card account. Your money is safe and protected by the Visa Zero Liability policy^†.

When will my money be available?

Your money will be available on your Vision Card on your payday or the date the check is issued.

How do I know if money was deposited to my account?

Access your Vision Card account online 24/7 at www.visionprepaid.com. You can check your balance and manage your account online. Also, sign up to receive your balance information through our free SMS text alert service sent to your cell phone or email.

If I change jobs, can I restart Direct Deposit?

Yes. To restart Direct Deposit on your Vision Premier Prepaid Visa Card, fill out a new Direct Deposit form, and give it to your new employer. The Direct Deposits from your previous job will automatically stop.

Can I use Direct Deposit for one-time deposits?

Yes. You can deposit your tax refund or other one-time payments from institutions that offer Direct Deposit onto your Vision Card. You would need to provide the information on the Direct Deposit form. Log in to your online account to download this information.

ONLINE BILL PAY

What is Click-n-Pay™ bill pay?

Click-n-Pay™ is the Vision Premier Prepaid Visa Card's bill pay service. It allows you to send one-time or recurring payments from your Vision Prepaid Card account, electronically or by paper check, to anyone in the United States. Make sure your Vision Card account is funded before making payments.

How much does it cost to use Click-n-Pay?

There is no fee for the Click-n-Pay bill pay service. It is FREE^†† when you sign up for the Vision Premier Prepaid Visa Card online.

Can I pay all my bills with the Vision Card?

Yes, you can make a payment to anyone in the United States. View the list of more than 5,000 billers or add a new biller to your list to pay.

How soon will my payments be received?

We recommend that you send online payments at least 5 business days before the due date to make sure it arrives on time. If a check needs to be mailed, please allow 10-14 days for the payee to receive the check. Make sure your Vision Card account is funded before making payments.

How are payments made?

Log in to the cardholder web site and select Click-n-Pay from the left-hand side. Set up your biller's information (name, address, phone, account number). Then, determine how much you want to pay and when. Payments are issued electronically or with a paper check. Once a biller has been setup, cardholders can initiate bill payment either through the website or through the automated voice response telephone service.

How can I confirm a payment has been sent?

You can confirm a payment has been sent by checking "Recent Payments" on the Click-n-Pay home page or by selecting "Payment Activity" in the Click-n-Pay window.

How often can I schedule recurring payments?

A monthly recurring payment is the most-used option. Other scheduling options include daily, quarterly or yearly.

ADDING MONEY

How can I add cash to my Vision Card account?

You can quickly and safely add cash to your Vision Card account at more than 100,000 PreCash^®, Western Union^®, Walmart, MoneyGram^® ExpressPayment^®, Visa ReadyLink retail locations and Ace Cash Express locations via the PayXone^™ network. Take your cash and Vision Card to a store location and your funds will be loaded within 10 minutes.

Where can I find a location to add cash to my card?

Click here to find a retail location near you. Enter in your address or ZIP code and the web site will provide locations near you. Bring your Vision Card and cash to the retail location and you can quickly load cash to your card.

How much does adding cash to my Vision Card account cost?

Direct Deposit is free. Adding cash at a retail location, the store charges a "fee" for this service, which varies by store. Check with the retail location on the fee.

How can I find out if my cash was added to my Vision Card account?

The store location should provide you with a receipt number or reference number for deposit of cash. Please save this receipt. You can also get your balance information by signing up online for FREE SMS text alerts. Log in to your Vision Card account, then click on "Alerts".

How much money can I add to my prepaid account at one time?

At retail locations, you can add a maximum amount of $999 up to two times per day with a maximum balance of $2,500. Funds loaded via Direct Deposit are not subject to the maximum value load.

How often can I add cash to my Vision Card?

You can add a maximum amount of $999 at retail locations up to two times per day with a maximum balance of $2,500. Funds loaded via Direct Deposit are not subject to the maximum value load.

CARD-TO-CARD TRANSFERS

How do I transfer cash to a family member or friend that has a Vision Card?

BuddyMoney™ is the quickest, easiest, most secure way to send cash to friends and family. Simply pick an existing buddy or family member, or enter the required information to send to a new Buddy. Click here to start.

How much money can I transfer to a family member or friend?

The maximum amount you can send is $500 per transaction. You can send a maximum amount of $950 per day and $3,000 in a thirty (30) day period.

How often can I transfer money to a family member or friend?

There is no limit on the total number of transfers you make; there is a two (2) transfer per day limit to an individual recipient.

ACCOUNT SAFETY AND SECURITY

What do I do if my card is lost or stolen?

Call Vision Card customer service immediately at 1-866-701-9202 to report your lost or stolen card. We will cancel your card and issue a new one to you within 7-10 days.

What if I detect suspicious activity or transactions I did not authorize?

Log in to your Vision Card account to check transactions made. If you see anything suspicious, please call Vision Card customer service immediately at 1-866-701-9202 and a representative will help you.

What if I forget my PIN or suspect someone else knows it?

Keep your PIN a secret. Never share it with anyone. If you have forgotten your PIN or think someone else might be using it, please call us at 1-866-701-9202 to have a new PIN issued.