Vision Premier®

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Frequently Asked Questions

Got a question? We’re here to help. Take a look at our Frequently Asked Questions below.

No Credit Check and Guaranteed Approval*

The Vision Card makes it easy for me to pay my bills online and manage my money with free online account statements. Tom – Jackson, MS

Direct Deposit Questions

What is Direct Deposit?: Direct Deposit allows employers or the government to automatically deposit your pay or government benefits directly into your Vision Card account. The electronic payments are safe and secure. Payments reach your account the day the check is issued, eliminating the need for you to stand in line to cash your check.
Am I eligible for Direct Deposit?: Yes. Most employers and government benefit providers offer Direct Deposit as a method to receive your pay. Check with your employer or benefits provider. Then give them the voided check that came with your Vision Card or download the Vision Card Direct Deposit form to get started.
How do I start Direct Deposits to my Vision Card account?: First, ask your employer or benefits provider if Direct Deposit is available. Then you can either give them the voided check that came with your Vision Card, download the Direct Deposit form or call 1-800-207-1805. Generally, it takes 1-2 pay periods for your employer to start depositing your paycheck in your Vision Premier Prepaid Visa Card account. Your money is safe and protected by the Visa Zero Liability policy†.
When will my money be available?: Your money will be available on your Vision Card on your payday or the date the check is issued.
How do I know if money was deposited to my account?: Access your Vision Card account online 24/7 at www.visionprepaid.com. You can check your balance and manage your account online. Also, sign up to receive your balance information through our free SMS text alert*** service sent to your cell phone or email.
If I change jobs, can I restart Direct Deposit?: Yes. To restart Direct Deposit on your Vision Premier Prepaid Visa Card, fill out a new Direct Deposit form, and give it to your new employer. The Direct Deposits from your previous job will automatically stop.
Can I use Direct Deposit for one-time deposits?: Yes. You can deposit your tax refund or other one-time payments from institutions that offer Direct Deposit onto your Vision Card. You would need to provide the information on the Direct Deposit form. Log in to your online account to download this information.

* Obtaining Your Card: The USA PATRIOT Act is a federal law that requires all financial institutions to obtain, verify and record information that identifies each person who opens a Card Account. What this means for you: When you open a Card Account, we will ask for your name, address, date of birth and other information that will allow us to reasonably identify you. We may also ask to see your driver's license or other identifying documents at any time. "Guaranteed Approval" is contingent upon successfully passing this mandatory identification information. This Card is issued by The Bancorp Bank pursuant to a license from Visa U.S.A. Inc. The Bancorp Bank; Member FDIC.

** Your Weekly Fee will be rebated the following month when you sign up for Direct Deposit and deposit a minimum of $500 per month or complete 15 or more transactions a month. Otherwise, a $0.95 Weekly Fee will be deducted from your card account each week. $0 Activation Fee with mail-in rebate. To request your Activation Fee rebate, complete the mail-in rebate form available at www.visionprepaid.com/rebate.

***Standard text message rates apply. See your carrier for details.

† Replacement Fees may apply. The Visa Zero Liability policy covers U.S.-issued cards only and does not apply to ATM transactions, PIN transactions not processed by Visa, or certain commercial card transactions. You must notify card issuer promptly of any unauthorized use. Consult issuer for additional details or visit www.visa.com/security.

†† The Bill Pay service is free if you sign up for the Vision Premier Prepaid Visa Card online at www.visionprepaid.com and your card is approved. If you signed up for the Vision Card through another promotion, fees apply to the Bill Pay service.